Privacy Policy | Kithward

1. Introduction

Kithward ("we", "us", "our") is committed to protecting the personal information of everyone who interacts with our resources and website. This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and what rights you have over your information.

This policy applies to personal data collected through our website at https://kithwadx.biz, through our enquiry and ordering forms, and through any direct communications with our team. It is written in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and other applicable data protection standards.

2. Data Controller

The data controller responsible for your personal data is:

Kithward
64 Chaeng Watthana Road, Thung Song Hong, Lak Si, Bangkok 10210, Thailand
Email: [email protected]
Phone: +66 2 576 9248

3. Personal Data We Collect

We collect only the personal data that is reasonably necessary to operate our services and respond to enquiries. This may include:

Contact details: full name, email address, telephone number
Delivery information: postal address (for physical booklet orders)
Organisation details: company name and HR contact (for employer toolkit orders)
Communications data: the content of messages you send us
Website usage data: IP address, browser type, pages visited, time on site (collected via analytics cookies where you have consented)

4. How We Collect Your Data

Contact and enquiry forms on our website
Email and telephone communications
Order placement and payment processing (payment details are handled by our payment processor and not stored by Kithward)
Analytics tools (only where cookie consent has been given)

5. Legal Basis for Processing

Performance of a contract: To fulfil orders and provide resources you have requested
Legitimate interests: To respond to enquiries, improve our resources, and communicate relevant updates to existing clients
Consent: For analytics and marketing cookies (where you have given consent via our cookie banner)
Legal obligation: Where we are required to retain data for accounting or regulatory purposes under Thai law

6. How We Use Your Data

To process and fulfil orders for Kithward resources
To respond to questions and communications
To send updated editions of resources you have purchased (where applicable)
To improve the content and usability of our website and materials
To comply with legal and regulatory requirements

We do not use your personal data for unsolicited marketing communications without your express consent, and we do not sell personal data to third parties under any circumstances.

7. Data Sharing

We share personal data only in the following limited circumstances:

Delivery partners: Postal address shared with courier or postal services for physical booklet delivery
Payment processors: Payment details processed securely by our payment partner (Kithward does not store card data)
Analytics providers: Anonymised usage data shared with analytics services where you have consented to analytics cookies
Legal authorities: Where required by Thai law or a lawful order from a competent authority

8. Data Retention

Order and client records: retained for 5 years from the date of order, as required by Thai accounting regulations
Enquiry records (non-purchase): retained for 2 years from the date of last contact
Analytics data: retained for 14 months in aggregate, anonymised form
Cookie consent records: retained for 12 months

9. Data Security

We use appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or disclosure. These include encrypted email communications, secure storage of contact records, restricted internal access, and regular review of our data handling practices. In the event of a data breach that is likely to cause risk to individuals, we will notify affected persons and the relevant authority as required under the PDPA.

10. Cookies

Our website uses cookies to support basic functionality and, where you consent, to understand how the site is used. For full details, see our Cookie Policy.

11. Your Rights Under the PDPA

As a data subject under Thai law, you have the following rights:

Right to access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your personal data (subject to legal retention obligations)
Right to data portability: Request your data in a structured, machine-readable format
Right to object: Object to processing carried out on the basis of legitimate interests
Right to withdraw consent: Withdraw consent for analytics or marketing cookies at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with Thailand's Personal Data Protection Committee (PDPC).

12. Third-Party Links

Our resources and website may contain links to official Thai government websites and authoritative third-party sources. Kithward is not responsible for the privacy practices of those external sites. We encourage you to read their privacy policies when visiting them.

13. Children's Privacy

Kithward's website and resources are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us and we will promptly delete it.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. Continued use of our website after any change constitutes acceptance of the updated policy.

15. Contact

For any privacy-related questions or to exercise your rights, please contact:

Email: [email protected]
Phone: +66 2 576 9248
Address: 64 Chaeng Watthana Road, Thung Song Hong, Lak Si, Bangkok 10210, Thailand